Smart Mug FAQs
My mug is on the charging base but it didn’t flash 3 times?
If your mug hasn’t flashed 3 times it is not charging. Please pick up the mug and place it back on the base until you see it flash 3 times.
Can I leave my mug on the charging base for longer than 5 hours?
Yes, your Glowstone charging base will turn off when your mug is fully charged so don’t worry about leaving it charging overnight or while you’re out of the house.
Can I put my Glowstone mug in the microwave?
No. Putting your Glowstone mug in the microwave will damage it beyond repair. Please just rely on the mug’s own heating technology.
My mug didn’t turn off at the last sip?
To turn off, your mug needs to be empty. Make sure you’ve had your last sip. If the mug still hasn’t turned it off just turn it upside down or place it back on your charging base.
Why Fine Bone China?
In 1799, Josiah Spode II invented bone china. He discovered that by mixing bone ashes with clay. It could be fired at a lower temperature than porcelain but, maintain its durability and delicate look. The end result is a brilliant white, translucent, delicate but extremely strong piece of ceramic.
We believe fine bone china shouldn’t just be for special occasions. The thinness of bone china lets your drink cool down to the perfect temperature quicker, and the glass glazing process enhances the tantalizing flavours and aromas of your hot drink. It would have been easy for us to use stainless steel or plastic as most vacuum flasks do but this taints the flavour, and we never compromise on taste. There simply isn’t a better material for delivering the perfect balance of quality and elegance in one unforgettable statement piece.
What do the flashing lights on the mug mean?
• Flash 3 times: Your mug is on the charging base and charging.
• Flash twice: Your mug has seen your hot drink.
• Flash once: Your drink is hot enough to make the mug turn on at its optimum temperature.
• Flash 4 times before light bar stays on: Your drink wasn’t hot enough to be heated at its optimum temperature.
• Glow continuously: Your drink is being heated by your smart mug.
• Flash 5 times: Your mug has detected the mug is empty and will turn off.
• Flash 8 times: Your batteries have run out of charge. Please place back on its charging mat.
If your mug does not flash when placed on the charging base, the batteries are completely empty. If this happens, leave to charge for at least 30 minutes before attempting to make the mug flash again.
How do I use my Glowstone mug?
Follow these simple steps to start using your Glowstone mug. If you need any further information please take a look at the more detailed Glowstone Instruction Manual included in the box.
STEP 1: Simply pour your hot water or beverage from your kettle, teapot or coffee machine into your mug, as you normally would.
STEP 2: Your mug will let you know it has detected your drink by flashing twice.
STEP 3: Once your drink has dropped back down to the perfect drinking temperature, the Glowstone light bar will appear. If your mug starts flashing just before this, it’s letting you know that your drink wasn’t hot enough to make the mug turn on at its ideal drinking temperature. This can sometimes happen if you use a coffee machine for example.
STEP 4: Enjoy your perfectly hot drink, at your leisure.
STEP 5:
The mug will automatically turn off
• When it detects your last sip
• After 30 minutes
• When placed on the Glowstone charging base
• When turned upside down
• When it has no more battery power
STEP 6: Place your mug in the centre of the supplied charging base. A blue light will appear on the base when it detects the mug. The mug will then flash 3 times to indicate it has successfully connected to the charging base, and begin charging.
NOTE: ALWAYS RECHARGE YOUR MUG BETWEEN DRINKS. THE FULLER THE BATTERIES, THE HOTTER YOUR DRINKS.
ALWAYS CHARGE FULLY BEFORE FIRST USE
Any other questions?
Need help with something not answered here? Please get in touch with us at support@glowstone.tech and we’ll help you out.
Flashlight FAQs
Is my Flashlight waterproof?
Yes, we have tested Glowstone Flashlight’s down to 30 metres underwater (they are regularly used by scuba divers). Beyond this depth, It should be safe to use at depths greater than 30 meters, but the button may become unresponsive.
How durable is my Flashlight?
We built the Glowstone Flashlight to be extremely durable but it obviously has its limits. While our marketing videos may show it being run over by a car or thrown off a building we wouldn’t recommend doing this. It will however have no problem holding up under the normal wear and tear of everyday life or on outdoor adventures.
How do I know how much battery is left?
Cycle through to the blue mode by holding the power button down, then release. Your flashlight will indicate the level of charge by illuminating a certain number of LED rows. For example, if 3 of the 9 rows of LED illuminate, you have 33% charge level remaining.
Can I leave my Flashlight on the charger for longer than 2 hours?
Yes, once your Flashlight is fully charged it will automatically stop charging so you can leave it on the charger if you wish. We do however recommend removing your flashlight after 3 hours, as continuously overcharging can shorten their life.
Do I have to use a Glowstone charger?
While we recommend using an official Glowstone charging mat, your Flashlight can be charged by other wireless Qi chargers.
Why is my Flashlight getting hot when charging?
The power is transferred through constantly oscillating a magnetic field, making the current flow one way, then another in the receiver coil. This constant oscillation of the power creates the heat that you can feel.
Does my Flashlight brightness sometimes dim?
Your Flashlight has its own temperature sensor in the Flashlight to make sure it’s not overheating. You may notice in full brightness that it flickers periodically and the light dims. This is done to protect the battery’s life and the user.
Why is my power button not lighting up on the charger?
The battery is completely empty and doesn’t have enough power to turn the blue light on.